Get in Touch With Us

Got a question about how a sweeps coins casino works, spotted something on this site that needs updating, or want to suggest a platform we haven't covered yet? This page explains how to reach us and what kind of enquiries we're best placed to help with.

Ways to Reach the Team

Email is the most reliable way to get in touch. We read every message that comes in and aim to reply within a couple of working days, though it can take a little longer during busier periods. Please write to us at [email protected].

A short description of what your message is about helps us route it to the right person and get you a useful answer faster, rather than a generic acknowledgement.

What We Can Help With

Sweepstakes Casinos is an independent comparison and review site covering sweepstakes and social casinos. That shapes what we're able to assist with — and what we can't. We're not able to process redemptions, verify identity documents, or resolve account disputes on behalf of any operator; those requests need to go directly to the platform in question through its own support channels. Where we can genuinely help:

• Questions about how sweepstakes casinos work — the difference between Gold Coins and Sweepstakes Coins, how the no-purchase-necessary route works, or what redemption thresholds and verification steps generally look like.
• Corrections — welcome offers, eligible states, and terms change frequently at individual operators. If something on this site looks out of date, tell us and we'll review it.
• Feedback on our rankings — we're happy to explain how we assessed a given platform, and we welcome pushback if you think we've missed something relevant.
• Suggestions for coverage — if there's a new sweeps cash casino or a topic you'd like to see us look at, let us know.
• Partnership or editorial enquiries — if you represent an operator or a media outlet, introduce yourself and outline what you have in mind.
• Concerns about play habits — if you or someone you know is worried about how they're engaging with these platforms, mention it in your message and we'll point you toward general responsible-play resources.

A Few Things Worth Knowing Before You Write In

Sweepstakes casinos aren't licensed the way traditional real-money online casinos are, and they aren't available the same way in every state — some jurisdictions restrict or prohibit them, and individual operators decide for themselves which states they serve. Because of that, we can't confirm on your behalf whether a specific site is available to you or tell you a platform is definitely legal for your situation. If you have questions about eligibility, always check the operator's own terms and, where you're unsure, the relevant guidance for your state.

Similarly, we can't offer legal, tax, or financial advice. If your question relates to whether a prize redemption is taxable, we'd recommend speaking with a qualified tax professional or checking official guidance rather than relying on anything we tell you by email.

If your enquiry is actually about a specific operator's account, payment, or redemption issue, that platform's own support team will be far better placed to help than we are — we don't have access to any customer's account details.

What Happens After You Send a Message

Every message is read by a person, not filtered through an automated reply. We'll get back to you directly, and if your question needs more digging — for example, checking a claim against an operator's current terms — we'll say so rather than guessing.

If you're comparing platforms before you sign up anywhere, our Best Non GamStop Casinos 2026 page may also be a useful starting point alongside this one.

Keeping Our Coverage Honest

Reader feedback genuinely shapes how we keep this site accurate — welcome offers, state eligibility lists, and redemption processes at sweeps coins casinos shift often, and we'd rather hear about a discrepancy from a reader than leave it uncorrected. If something you've read here didn't match your experience with a platform, we want to know.

Thanks for taking the time to read this far. Drop us a line whenever something's on your mind — we look forward to hearing from you.